Terms and Conditions
Effective from 10 Jan 2018.
This web site, www.ayursudha.ca, is solely owned by AYUR-SUDHA , 2250 Bovaird Dr. East, Suite 615, Brampton, ON, L6R0W3, Canada. Ayur-Sudha, ayursudha.ca and Ayur Sudha Ayurvedic Centre Canada are synonymous to each other, in the below terms and conditions and any other reference made on this website.
1. Communication Electronically
2. No Medical Advice Provided
3. Sale Terms
4. Trademarks, Copyrights and Intellectual Property
6. Linking Policy
7. Mobile Services
8. Third-Party Web Sites
10. Disclaimers and Warranties
11. Your Warranties
12. Limitation of Liability
14. Our Rights
15. Jurisdiction and Enforceability
16. Copyright Complaints
IMPORTANT! PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS OF USE (“TERMS”) BEFORE USING THIS WEB SITE, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. These Terms only apply to the web site, (the “Site”) which is owned or controlled by Ayur-Sudha , ( “Ayur-Sudha Ayurvedic Centre Canada” , “we” or “us” ), or other interactive features or downloads that are owned or controlled by Ayur-Sudha and are available through the Site or that interact with the Site and post these Terms. These Terms govern your use of the Site. These Terms do not apply to any other web site or any offline activities by Ayur-Sudha (unless specifically stated). You agree to these Terms by accessing or using the Site.
Disclaimer: The information provided in this website is about the Tradition of Ayurveda and not intended for use in the diagnosis, treatment, cure or prevention of any disease. If you have any serious acute or chronic health concern, please consult a trained health professional, who can fully assess your needs and address them effectively. If you are seeking Ayurvedic treatment by a trained expert, call or email us. the content, services, free product samples and freebie offers from or listed through the site are provided “as-is,” “as available,” and all warranties, express or implied, are disclaimed, including but not limited to the disclaimer of any implied warranties of title, non-infringement, merchantability, quality and fitness for a particular purpose, with respect to this site and any website with which it is linked. the information and services may contain bugs, errors, problems or other limitations. we have no liability whatsoever for your use of any information or service. in particular, but not as a limitation, we are not liable for any indirect, incidental or consequential damages (including damages for loss of business, loss of profits, loss of money, litigation, or the like), whether based on breach of contract, breach of warranty, negligence, product liability or otherwise, even if advised of the possibility of such damages. the negation of damages set forth above are fundamental elements of the basis of the bargain between us and you the user. this site and the information would not be provided without such limitations. no advice or information, whether oral or written, obtained by you from us through the site shall create any warranty, representation or guarantee not expressly stated in this agreement. the information and all other materials on the site are provided for general information purposes only and do not constitute professional advice. it is your responsibility to evaluate the accuracy and completeness of all information available on this site or any website with which it is linked.
Use of Site
Harassment in any manner or form, or the use of abusive or obscene language on the website, including via e-mail, social media or public comments is strictly forbidden. Impersonation of others, including a Ayur-Sudha or other licensed employee, host, or representative, as well as other members or visitors on the website is strictly prohibited. You may not upload, distribute or otherwise publish through the website any content which is: abusive, defamatory, invasive of privacy or publicity rights, obscene, threatening or otherwise objectionable, that may constitute or encourage a criminal offense, violate the rights of any party, or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the website or use the website to solicit others to join or become members of any other commercial online service or other organization. If you provide information to the website, you agree to provide accurate, current and complete information about yourself. You also agree to maintain and update such information as appropriate. If you use Ayur-Sudha’s service, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
In the event that a Ayur-Sudha product is mistakenly listed at an incorrect price or description, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price. Ayur-Sudha reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ayur-Sudha shall issue a refund to your credit card account in the amount of the incorrect price. The Customer assumes responsibility for any missed discounts, for any reason, due to price changes that may occur irrespective of the time duration. Ayur-Sudha shall not be liable for any technical inaccuracies, typographical errors or graphical distortions of the products listed and technical and regulatory documents posted. Changes are periodically added to the information herein; these changes will be incorporated in new editions of the website. Ayur-Sudha may make improvements and/or changes in the information, graphic(s), products(s) and / or program(s) described or displayed on this website at any time.
Ayur-Sudha may not and cannot review all communications and materials posted to or created by users accessing the website, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the website, Ayur-Sudha is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the website. However, Ayur-Sudha reserves the right to block or remove communications or materials that it determines to be:
- Abusive, defamatory or obscene
- Fraudulent, deceptive or misleading
- In violation of a copyright, trademark or other intellectual property right of another or
- Offensive or otherwise unacceptable to Ayur-Sudha in its sole discretion.
In addition, you represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Ayur-Sudha for all claims resulting from content you supply. Please note, users giving product or business opportunity testimonials on this website reflect the actual experience of each individual, are anecdotal only, and may be atypical.
The terms and conditions are applicable to you upon your accessing the website and/or completing the registration or shopping process. The terms and conditions, or any part of them, may be terminated by Ayur-Sudha’s without notice at any time, for any reason. The provisions relating to Copyrights, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Ayur-Sudha Limite reserves the rights at any time to change the terms and conditions of this Agreement. Be sure to review this Agreement periodically to ensure familiarity with its most current version. Any enhancements, additions or modifications to the contents on the website will be subject to this Agreement. Ayur-Sudha may deliver notices to you by means of e-mail, a general notice on the website, or by other reliable methods to the address you have provided regarding any changes to this Agreement.
Customers should purchase products from Ayur-Sudha with a clear understanding that they are not intended and should not be used as a substitute to diagnose, treat, cure or prevent any illness or disease. The information provided is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Product information, and descriptions presented are for educational purposes only. It does not cover all possible uses, precautions, side effects and interactions. This information should not be used as a substitute for medical counseling with a health care professional. Under no circumstance should these products be likened to drug products prescribed for the treatment of specific ailments.
Please note, The International Federation of Aromatherapists do not recommend that Essential Oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy. In addition, Essential Oils should be properly diluted before use in order to avoid any damages to property or adverse physical effects (including injury or bodily harm).
Essential Oils are very highly concentrated and potent. Therefore, all products must be used at the Customer’s own discretion and only after referencing Material Safety Data Sheets, Certificate of Analysis and other relevant technical and regulatory documents specific to the product. Ayur-Sudha shall not be held responsible for any damages to property or for any adverse physical effects (including bodily harm or injury) caused by insufficient knowledge or the improper use of a product. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties. As the ordinary or otherwise use(s) of this product is outside the control of Ayur-Sudha , no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.
Manufacturers purchasing products from Ayur-Sudha should avoid making any statements and claims that are false or misleading concerning Ayur-Sudha ‘s products. You must also comply with all laws, state, provincial and federal, regarding any statements made. As with any manufacturing process, Ayur-Sudha requires that Customers conduct small lab scale testing of purchased products to determine their suitability and efficacy prior to full commercial manufacturing. Ayur-Sudha under any circumstances shall not be held liable for any losses resulting from failure to do so. The Customer is solely responsible for determining the suitability of using the product that they purchase.
In no event shall Ayur-Sudha be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this website or from any information, services or products obtained through this website, even if Ayur-Sudha has been advised of the possibility of such damages.
If you are dissatisfied with the website, or do not agree with the terms and conditions of this Agreement, your choice is that you do not use this website.
We disclaim all responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document.. We disclaim any form of the liability to you for any incidental, special or consequential damages of any kind that may result from use of or inability to use the site. The information available on this website is provided on an “AS IS” basis by Ayur-Sudha . henceforth referred to as “Ayur-Sudha ” and the websites will be referred to as the “website”. Advice, statements or opinions should not be relied upon when making important personal, medical, legal or financial decisions; nor do we accept any liability connected with the use of the information contained in this website. You should consult a professional to obtain specific advice appropriate to your circumstances. By using this website, you accept ALL terms of this User Agreement and understand that your use of this website is at your sole risk. This User Agreement and any disputes or claims related in any way to your use of the website shall be governed by, and construed and enforced in accordance with, the laws of the Province of Ontario as well as Canadian Federal Law.
PLEASE READ THE FOLLOWING AGREEMENT CAREFULLY BEFORE PURCHASING ANY PRODUCT FROM AYUR-SUDHA BY USING THIS WEBSITE, YOU AGREE TO THESE CONDITIONS. IF YOU DO NOT AGREE TO BE BOUND BY ALL OF THESE TERMS DO NOT USE THE SITE.
1. Communication Electronically
Communication with us through this Site by email and other electronic media, you acknowledge and agree that such communications, disclosures, agreements and notices shall have the same effect if the communication was written and signed by either party sending such communication.
2. This Site Does Not Provide Any Medical Advice
Information on this Site through links from to other web sites, or provided by the Site in response to any questions asked by you, or a survey or questionnaire completed by you is provided for your information only and is not intended as a substitute for the advice provided by your physician or other healthcare professional or any information contained on or in any product label or packaging. Gemstones, yoga CDs and shirodhara equipment are not medical devices, and you carefully agree to these conditions.
DO NOT USE THE INFORMATION FROM THIS SITE IN THE PLACE OF A CONSULTATION IN PERSON OR BY PHONE WITH A PHYSICIAN OR MEDICAL PROFESSIONAL OR PRACTITIONER.
You should not use the information on this Site for diagnosing or treating a health problem or disease, or prescribing any medication or other treatment. You should always speak with your physician or other healthcare professional before taking any medication or nutritional, herbal or dietary supplement, or adopting any treatment for a health problem.For any products or services purchased from this Site, you should read carefully all product packaging and instructions. If you have or suspect that you have a medical problem, promptly contact your health care provider. Never disregard professional medical advice or delay in seeking professional advice because of something you have read on this Site.
Ayur-Sudha does not recommend or endorse any medical treatment, procedure or regiment. Any information you receive on this Site from articles, responses to any of your questions or responses to others, advertisements, or any information recommending any particular dietary supplement, should not be considered as a diagnosis, a cure, to mitigate or prevent any disease or ailment, nor should be considered as a replacement for the need to visit a health-care professional. Information provided on this Site and the use of any products or services purchased from this Site by you DOES NOT create a doctor-patient relationship between you and any of the physicians affiliated with this Site. Information and statements regarding compounded products, gemstones, dietary supplements etc., have not been evaluated by the Health Canada or Food and Drug Administration, USA and are not intended to diagnose, treat, cure, or prevent any disease.
3. Sale Terms
Ayur-Sudha ‘s customers consist of two groups;
1) Retail Customers and 2) Professional Customers. The sale terms are different for each group. Retail Customers may purchase online without advance Ayur-Sudha account approval. Prospective Professional Customers must establish an account prior to ordering online by registering. Please allow up to 72 hours for approval. To be approved for a Professional Customer Account with Ayur-Sudha , you must be engaged as a medical professional or practitioner of the healing arts and seeing patients or clients. Professional types include medical doctors, nurses, naturopaths, naturopathic physicians, chiropractors, oriental medical doctors, acupuncturists, nutritionists, herbalists, and similar health professions requiring licensing, registration, or certification. Approved Professional Customers may purchase on this Site at standard wholesale prices.
A. Retail Customer Sale Terms
- Please take care when shopping to carefully review the list of ingredients for anything you may be allergic too and statements advising caution, before ordering.
- All orders are shipped within 24 hours of ordering.
- Take care to select a shipping method to meet your deliver needs.
- Full payment is required on a valid credit card before the order will be shipped.
- You will be notified by email to confirm your order and the date of shipment.
AutoShip for Retail Customers
AutoShip services, with FREE* shipping, are available by registering and authorization your payment to be processed automatically by us and billed to the credit card on file for the amount required to reorder every 30 days. You understand and agree to not receiving notification of billing in advance nor email confirmation of credit card authorization or charge. The credit card on file or used on your original order will be used for AutoShip services only. Additional shipping applied will be applied on all AutoShip services on orders shipped outside Canada. AutoShip services will notify you of any price changes to your order to obtain your authorization in advance. If you do not respond your order will not be shipped and the Automatic Shipping Service will be cancelled.
Refunds and Returns for Retail Customers
You acknowledge that by agreeing to these “Terms and Conditions of Use” that you have read and agree to the following Retail Customer Return Policy and Retail Customer Cancellation Policy.
Retail Customer Return Policy for Retail Customers
We offer a full “15 Day Money Back Guarantee” allowing you to return your purchase for any reason whatsoever, as long as you to return the product within 15 days of your receipt of your order for a full refund. To receive your refund, please return the unused product, a completed Return Authorization form, within 30 days of receipt of you product to the following address:
2250 Bovaird Dr. East, Suite 615, Brampton, ON, L6R0W3, Canada
A credit will be made to your credit card after processing your return. Please allow at least one billing cycle on your credit card to verify your credit. Shipping costs for returns are the responsibility of the customer.
Retail Customer Cancellation Policy
Once an order is placed online, it cannot be cancelled. All AutoShip must be cancelled prior to shipment of future orders.
B. Professional Customer Sale Terms
Professional Customer Pricing of any Ayur-Sudha dietary supplement products may change at any time and without advance notice. Shipping carriers are selected by Ayur-Sudha to provide the best possible service but are also subject to change without notice.
Returns and Credit for Professional Customers
Professional Customer returns are accepted within 30 days from the date ordered. Damaged products must be promptly reported to the Ayur-Sudha . Professional Customer returns must be accompanied by a Return Authorization Number provided by Ayur-Sudha . Professional Customer returns must display the Return Authorization Number on the outside of the shipping package or envelop. Products returned without a visible Return Authorization may be refused by Ayur-Sudha .
Professional Customer credit will be issues only after the products are returned. Professional Customer returned products are subject to a processing and handling fee of 15%. Professional Customers are responsible for return shipping costs. Professional Customer will incur a restocking fee of 15% on orders where customer refuses to accept deliver, plus full shipping charges. These Sale Terms may be modified at any time.
Professional Customer Reselling of Ayur-Sudha Products
(1) Ayur-Sudha ‘ Minimum Advertised Price (MAP) policy applies to any Professional Customer reselling Ayur-Sudha products over the internet.
(2) The MAP is the price is the indicated for Ayur-Sudha products on this Site for Retail Customers. The MAP price is set by Ayur-Sudha for each product and is not open to negotiation.
(3) Any Ayur-Sudha products marketed online with advertisement, discount, rewards program, coupon, special offer, sale, or promotion must not be result in the online shopping cart or check-out to reflect a price below the product’s MAP.
(4) Any marketing of Ayur-Sudha products for below MAP pricing by calling into a call center shall violate this policy. Any violation of the MAP policy may result in restricting delivery of any future orders from any customer or suspension of the account.
Professional Customers Limited Use of Ayur-Sudha Trademarks
Ayur-Sudha provides for limited use of Ayur-Sudha trademarks, only for internet use by authorised professional customers with an active Ayur-Sudha customer account. Trademarked images on products or other logo type images and copyright protected product descriptions can only be downloaded from this Site by active Ayur-Sudha professional customers. Professional Customers agree to include the trademark symbol (™) and registered mark (®), as used on this Site, to properly display the Ayur-Sudha ’ ownership of its trademarks, names and products. Professional Customers shall not use any Ayur-Sudha trademarks on any other product or copyrighted materials on a product not owned by Ayur-Sudha .
(1) Professional Customers shall add the statement “Ayur-Sudha ‘s trademarks are used with permission” to any use of the Ayur-Sudha ’s trademarks. Professional Customers shall add the statement “Ayur-Sudha does not own this web site nor is it responsible for the storage conditions of resold products which may reduce shelf-life.”
(2) Professional Customers shall use Ayur-Sudha ’s trademarks in a manor acceptable to Ayur-Sudha . Ayur-Sudha shall reserve the right to demand changes to a customer’s web site using Ayur-Sudha ’s intellectual property either owned or under the control of Ayur-Sudha , even if prior approval or the customer’s web site has been accepted by Ayur-Sudha .
(3) Professional Customers shall not use Ayur-Sudha or product name in any part of a Universal Resource Locator (URL) or secondary level domain name, keywords or metatags, or file names.
Professional Customer Medical or Disease Claims
Professional Customers shall take precautions to comply with the U.S. Food and Drug Administration (FDA) regulatory requirements regarding disease claims to protect customers and to protect Ayur-Sudha and its products from being associated. Ayur-Sudha products shall not be mentioned or displayed within at least two clicks of any disease claim.
Ayur-Sudha shall reserve the right to demand changes to a Professional Customer’s web site using disease claim regarding a Ayur-Sudha product, even if prior approval or the Professional Customer’s web site has been provided by Ayur-Sudha .
Ayur-Sudha shall reserve the right to demand changes to a Professional Customer’s web site where Ayur-Sudha products are used in statements or in any manner that violates regulations by the U.S. Government, the U.S. Food and Drug Administration, the U.S. Federal Trade Commission, or any regulations implemented by any other U.S. Federal or State agency, Canadian Government Agency, or Health Canada.
Professional Customers Limited Use of Ayur-Sudha Logo
Use of the Ayur-Sudha logo is limited to Internet use and in a form provided by Ayur-Sudha , including the name of the image or file name which may not be changed or modified.
The Ayur-Sudha ‘s logo may also include a statement substantially like “We offer [Ayur-Sudha logo inserted here] products.” No other such statements may be associated with the Ayur-Sudha logo type.
Professional Customer Reseller Policy Violations
Professional Customers who violate Ayur-Sudha ’s Reseller Policy shall receive notice of such violation stating that they are in violation and will have a 10-day period to make the necessary corrections, or be removed from active reseller customer status and with it the removal of the ability to purchase Ayur-Sudha product and removal of the right to resell Ayur-Sudha products from its web site.
A Professional Customer who responds by making the necessary corrections to its web site must notify Ayur-Sudha to be reinstated to an Active Professional Customers Reseller status and must acknowledge and agree that any future breach of any portion of the Ayur-Sudha ’s Reseller Policy may result in immediate termination of the customer reseller account and without prior notification.
Failure of Ayur-Sudha ’s to implement enforcement procedures shall not be considered a waiver of any provision of the Ayur-Sudha ’s Reseller Policy nor from enforcement at a future date. The Ayur-Sudha ’s Reseller Policy may be revised at any time.
- We have a 100% Customer Satisfaction Policy. Any item can be returned within 15 Days of receipt of shipment for a refund on the cost of goods (less shipping charges and applicable restock fee), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund. Please note that items that are indicated as samples or final sale cannot be returned, refunded, or exchanged.
- If an error has been made by us on a written order, we will gladly pay for re-shipment. All errors arising from miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return freight. Please submit orders in writing whenever possible.
- All returns are to be sent to our Canadian Office for assessment. The statement ‘Goods Returning to Manufacturer’ must be stated on all packages. All returns must be shipped by ground Postal Service. If returned by any other shipping method, customers will be responsible for any surplus charges.
- All subjective returns must be returned in saleable condition. There is no refund on return freight. Partially used products will not be credited. If we do not receive the merchandise or if it is damaged, we will not issue a refund or credit.
- Products that are returned due to quality issues will be refunded or credited ONLY after a quality control inspection is carried out on the returned item(s) as per our specifications. Any item that has been used, mixed, diluted or altered in any manner whatsoever will not be accepted for return, refund or credit. Similarly the cost of the return freight will only be refunded if the quality of the returned item(s) was deemed defective by our Quality Department.
- If the cost of a returned item is $5 or less, a credit will be applied to the customer’s account. There will be no refund or replacement for that product.
- Refunds or credits for any reason can take up to 2 weeks to process, depending upon the volume of returns. From the date you receive our credit memo by email, refunds may take up to 8-10 business days for your financial institution to process before appearing on your statement.
Rely on the Ayur-Sudha 100% satisfaction guarantee
You may return any item purchased from the Ayur-Sudha .ca for any reason within fifteen (15) days of purchase. for online and catalog orders, the product ship date is the date of purchase. Refunds for unopened items will be issued via your original form of payment with one exception. online orders paid for with PayPal and returned to a Ayur-Sudha ‘s retail store will be refunded via merchandise credit. Shipping and handling charges are non-refundable. The Ayur-Sudha reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
Make a Return By Mail:
Send your purchase and receipt to our Returns Department. for returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period.
Attention: Returns Department
2250 Bovaird Dr. East, Suite 615, Brampton, ON, L6R0W3, Canada
Make a Return to Ayur-Sudha Store:
Bring your purchase and receipt to Ayur-Sudha ‘s store and receive a refund to original form of tender. refunds for unopened items will be issued via your original form of payment with one exception. online orders paid for with PayPal and returned to a Ayur-Sudha ‘s retail store will be refunded via merchandise credit.
For Orders Placed with PayPal:
Online orders paid for with PayPal and returned to a Ayur-Sudha retail store will be refunded via merchandise credit for a future store purchase. If you would like a refund check back to your PayPal account return your order, with receipt to:
Attention: Returns Department
2250 Bovaird Dr. East, Suite 615, Brampton, ON, L6R0W3, Canada
Still have questions?
Our professional staff is ready to help you.
Please call Customer Service at
1 (647) 685-6946 Monday – Friday 11:00 AM – 5:00 PM EST
Ordering Guidelines for Herbal Extracts and Essential Oils
- You may place your order on-line, by fax at, or by phone at.
- We update our website on a daily basis. Due to the volatile nature of the essential oils market, our price commitment is limited to the date on which the order was placed.
- At all times, prices are effective on the date of your order only. Discounts or coupons that were not valid on the date of your order, cannot be applied.
- Any orders over $5,000.00 must be paid by Wire Transfer, Certified Cheque, E-mail Transfer or Direct Deposit.
- Please ensure that all orders are accurate prior to finalizing and submitting them online.
- Once an order has been confirmed we will not accept any additions or deletions. Should you wish to have any item removed after the order has been packed, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be $10.00 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines.
- All orders must be checked immediately upon receipt so that any discrepancies may be addressed. In the event of an error, a photograph of the product with its label and lot number clearly showing should be immediately sent to with your Order number.
1. Pick-up orders are on a pre-paid basis only.
2. Orders must be placed 2 days in advance of the pick-up time requested.
3. Customers will receive an e-mail confirmation of the date and time for pick-up.
4. Refunds will be processed in the manner in which the order was paid; exchanges may not be possible to be processed on the spot.
5. Any items that customers may wish to leave behind for return or exchange may be credited in the next order, if the customer wishes, or if under $10.
6. Any add-ons at pick-up time will be treated as a new and separate order; the administrative fee will apply for small orders. (Waiting time could be from half an hour to an hour depending on the add-on.) No verbal orders will be accepted; all orders must be placed through the computer in our showroom.
Loyalty Discounts & Coupons
1. Only one coupon will be accepted per order per household.
2. Coupons and special promotions can only be applied to orders made on the dates during which the coupon is in effect.
1. From time to time, we run special promotions on select products for limited periods of time. This could be based on various reasons including bulk discounts that we negotiated with our vendors or clearance discounts on discontinued items.
2. Please note that when Special Promotions discounts are in conjunction with any other discount, the maximum of all applicable promotions and discounts shall not exceed 10%.
1. All payments will be taken before an order is processed, packed and shipped.
2. We accept Visa, MasterCard, American Express, Pay Pal, Certified Cheque, Money Order, Direct Bank Transfer, E-mail Transfer and Wire Transfer.
Note: Wire Transfers must be made WITHOUT COST TO THE BENEFICIARY.
For Direct Deposit Payments, customers are encouraged to email us a copy of the confirmation of payment and send security message of interact-etransfer to firstname.lastname@example.org
3. All credit card orders with a subtotal of $500.00 or more, or having a different bill-to and ship-to address, will require an authorization form to be filled out, signed and returned by the card holder.
4. We accept credit card for payments up to $5,000.00. Orders over $5,000.00 must be paid by Wire Transfer, Certified Cheque, Direct Deposit or Email Transfer only.
1. Our default shipping agent is Purolator (for Canada) and DHL or Fed Ex (for all countries outside Canada).
- Due to high Purolator, DHL and Fed Ex surcharges for certain rural areas, which are not reflected in the online shipping quote, Ayur-Sudha has the right to change the courier for your order to Canada Post.
3. Orders are shipped from our central warehouse in Toronto, Canada. We currently ship by ground courier to all provinces in Canada.
4. Ayur-Sudha takes no responsibility for any losses, damages or delays that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance. Please note that transporters often do not heat their trucks in winter, nor refrigerate them in summer. This will not harm the integrity of the product. Simply leave the product at room temperature for 24 hours before opening. Occasionally, stirring the product before use will be required to regain its consistency.
5. We currently do not require orders to be signed when delivered. However should customers want the ‘signature required’ option, a fee of $10.00 will be charged by the carrier.
6. Additional Charges:
If you call the carrier to re-direct your parcel to another address, or if your address is input incorrectly or missing information, and requires the carrier to update the information, there will be a charge of between $10 and $15 that will be billed to the customer.
7. Alternative shipping methods are available on request; however, we take no responsibility for shipping that is arranged by our customers. This includes the following:
- Customers using their own shipping account
- Customers using their own courier
- Customers arranging for a third party to facilitate shipping.
Should a customer decide to handle their own shipping arrangements, we require that a WAIVER be signed. This ensures that we are not held responsible for any shipping issue outside of our control; similarly, in the event that we receive a shipping related invoice under these conditions, it will authorize us to process the customer’s credit card. Please note that in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment. Ayur-Sudha takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without such notification, we ship products without insurance.
8. Essential Oils are classified as Hazardous Goods when shipped by air. Because of this only ground shipments are available for essential oils. Express shipments (Air) are available for the rest of the products.
9. We notify our customers for out-of-stock items. If we do not hear back from them within 2 business days, their orders will be shipped as-is and the balance will be refunded to them by the original method of payment. Out-of-stock items are NOT automatically shipped later when the stock is replenished, but must be reordered at that time. Regular ordering policies will apply.
10. For environmental reasons, packing slips will not be shipped with any order. Customers are encouraged to use a copy of the emailed invoice as a packing slip instead.
11. Ayur-Sudha will not be held responsible for refunding the cost of freight for Expedited or Express shipments or on any orders that are delayed for reasons outside of our control.
As of July 1st 2010, no company in Ontario will be tax exempt.
Customers in provinces that participate in HST will be charged their respective rates:
- New Brunswick – 13%
- Newfoundland & Labrador – 13%
- Nova Scotia – 15%
- Ontario – 13%
- Prince Edward Island – 14%
Customers in provinces that do not participate in HST will only be charged 5% GST – BC, Alberta, Manitoba, Quebec, Saskatchewan & Yukon. Customers who are picking up orders must pay Ontario’s 13% HST even if they are not from Ontario. The taxes will be charged when the orders are processed.
Orders are usually processed within three (3) hours of submission, though the actual amount of time will vary depending upon the season. Orders placed on the weekend may be processed before regular office hours on the Monday morning. All orders cancelled after they have been filled at the plant will be charged a 20% restocking fee.
4. Trademarks, Copyrights and Intellectual Property
All Ayur-Sudha ‘s names and products and logos are trademarks of Ayur-Sudha . All material provided on this Site are the copyrighted property of Ayur-Sudha , unless otherwise indicated.
Permission is granted with limitation to the use of copy, and other materials provided on this Site without any alterations for only non-commercial purposes, with all copyright, trademark and other notices and disclaimers appearing in all copies as presented in the Site. No other use is permitted. You are prohibited from using any information of this Site, or any other intellectual property of Ayur-Sudha , on any web site, including the source code of this Site, or any other electronic or printed materials, except for the limited permission expressly granted herein. Data collection is prohibited directly or indirectly from this Site to create or compile a database, compilation, or directory without express written permission from Ayur-Sudha . The organization, content, design, graphics, and other materials related to this Site are protected under applicable copyrights and other proprietary laws, including but not limited to intellectual property laws. Without our prior written permission, the copying, reproduction, use, modification or publication of full or part of any such matters or any part of the Site by you is strictly prohibited.
The content included on this website, including but not limited to text, graphics, logos or code is copyrighted as a collective work under the Canadian and international copyright laws, and is the property of Ayur-Sudha and other third party services. The compilation of all content made available on the website is protected by Copyright 2020, Ayur-Sudha unless otherwise specified. All rights reserved.
All trademarks, service marks, trade names and logos used on the site are the trademarks or registered trademarks of Ayur-Sudha and its affiliates. All other trademarks not owned by Ayur-Sudha or its affiliates that appear in any Ayur-Sudha service are the property of their respective owners, who may or may not be affiliated with or connected to Ayur-Sudha . You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the site, in whole or in part, unless authorized, to do so.
Permission is hereby granted to electronically copy and print hard copy portions of this website for the sole purpose of placing an order or purchasing products with Ayur-Sudha . You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the website solely for your own non-commercial use, or to place an order or purchase products with Ayur-Sudha .
Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Ayur-Sudha . You further agree not to change or delete any proprietary notices from materials downloaded from the website.
Information and product descriptions presented on this Site are intended as general information, and are not necessarily complete descriptions of every product, indication for use, or contraindication for use.
6. Linking Policy
Ayur-Sudha hereby grants you the revocable permission to link to the Site; provided that your web site, or any third party web sites that link to the Site: (a) takes precautions to comply with the Health Canada and U.S. Food and Drug Administration (FDA) regulatory requirements regarding disease claims to protect customers and to protect Ayur-Sudha and its products from being associated; (b) shall not mention or display Ayur-Sudha ‘sproducts within at least two clicks of any disease claim; (c) shall not frame a browser or border around any of the content on the Site or mirror any part of the Site; (d) shall not imply that Ayur-Sudha or the Site is endorsing or sponsoring it or its products, unless Ayur-Sudha has given it prior written consent; (e) must not present false information about, or disparage, tarnish, or otherwise, in Ayur-Sudha sole opinion, harm Ayur-Sudha or its products or services; (f) must not use any Ayur-Sudha ‘s trademarks without the prior written permission from Ayur-Sudha ; (g) must not contain content that could be construed as distasteful, offensive or controversial or otherwise objectionable (as determined by Ayur-Sudha ); and (h) must be owned and controlled by you or the person or entity placing the link, or otherwise permit you to enable such link subject to these Terms. By linking to the Site, you agree that you do and will continue to comply with the above linking requirements. Notwithstanding anything to the contrary contained in these Terms, Ayur-Sudha reserves the right to prohibit linking to the Site for any reason in our sole and absolute discretion even if the linking complies with the requirements described above.
7. Mobile Services
This Site may offer mobile features and services available through your mobile phone or other mobile device. These features and services may include, without limitation, the ability to upload content to the Site, receive messages from the Site, download applications to your mobile phone or access Site features (called “Mobile Services”). We may charge for Mobile Service which will be disclosed prior to completion of registration for the Mobile Service. Standard messaging, data and other fees may be charged by your carrier for these Mobile Services. Carrier fees and charges will appear on your mobile bill or be deducted from your pre-paid balance. Certain carriers prohibit or restrict certain Mobile Services while other of these Mobile Services may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues. Opt-out instructions for any Mobile Service will be fully disclosed and may include you to text message a keyword (e.g., “STOP,” “CANCEL,” “END,” “UNSUBSCRIBE,” “QUIT,” etc.) as directed for the Mobile Service. You agree that the Mobile Services for which you register may send communications to your mobile device regarding Ayur-Sudha and may collect information related to your use of the Mobile Service. If you have registered for Mobile Services, you agree to notify Ayur-Sudha of any changes to your mobile number and update your account(s) on the Site to reflect this change.
8. Third-Party Web Sites and Products
This Site may contain links to other Internet web sites (“third-party web sites”) that are not maintained by Ayur-Sudha . These links are provided solely for your convenience. Ayur-Sudha makes no warranties or representations about the content of any products or services offered by, or the intellectual property compliance of, such third-party web sites. Ayur-Sudha recommends you take the time to read the privacy policies and user agreements of any third-party web site. In an attempt to provide increased value to our visitors, Ayur-Sudha may provide links to websites operated by third parties. Ayur-Sudha has no control over third party websites, even if the third party is affiliated to Ayur-Sudha All the websites are owned and operated independently of Ayur-Sudha and have their own separate privacy and data collection policies. Ayur-Sudha accepts no responsibility or liability for the independent actions or policies of the third party websites and is not responsible for the content or practices of such websites. These websites are only for your convenience; therefore you may access them at your own risk. Nonetheless, Ayur-Sudha seeks to protect the integrity of its website and the links placed on it, and therefore requests any feedback on not only its own website, but for websites it links to as well (including when a specific link does not work). In addition, Ayur-Sudha should not be held liable for links to any page within the website or other website content from any website or web page that makes claims as to the curative or health enhancing powers of any substance, whether or not such substance is produced, marketed, sold or distributed by Ayur-Sudha .
Third-Party Website. All rules, terms and conditions, other policies (including privacy policies) and operating procedures of third-party linked websites will apply to you while on such websites. For the content, accuracy or opinions expressed in such Websites, we are not responsible, and we have also not investigated, monitored or checked for accuracy or completeness of such websites. Any linked Website inclusion on our Site does not imply endorsement or approval of the linked Website by us. This Site and the third-party linked websites are independent entities and neither party has authority to make any representations or commitments on behalf of the other. You are acting at your own risk if you decide to leave our Site and access these third-party linked sites.
Third-Party Products and Services. Our site advertise third-party linked websites from which you may purchase or otherwise obtain certain freebie offerings, sample goods, or free trial services. It must be fully understood that we do not operate or control the free offerings, products, or services offered by third-party linked websites. The responsibility solely lies with the third-party linked websites for all aspects of order processing, billing fulfillment, and customer services. For any transactions entered into between you and third-party linked websites we are not a party to it. You agree that use of such third-party linked websites is at your sole risk and is without warranties of any kind by us, expressed, implied or otherwise. Under no circumstances are we liable for any damages arising from the transactions between you and third-party linked websites or for any information appearing on third-party linked websites or any other site linked to or from our site.
9. Disclaimers and Warranties
YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK. NEITHER WE, NOR OUR AFFILIATES, NOR ANY OF OUR OFFICERS, DIRECTORS, OR EMPLOYEES, AGENTS, THIRD-PARTY CONTENT PROVIDERS (“PROVIDERS”), MERCHANTS (“MERCHANTS”), SPONSORS (“SPONSORS”), LICENSORS (“LICENSORS”), OR THE LIKE (COLLECTIVELY, “ASSOCIATES”), WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, OR AS TO THE ACCURACY, RELIABILITY, OR CURRENCY OF ANY INFORMATION, CONTENT, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE SITE.
THE SITE IS PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS AND WE SPECIFICALLY DISCLAIM WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY US NOR OUR AFFILIATES, NOR ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, MERCHANTS, SPONSORS, LICENSORS, OR THE LIKE, SHALL CREATE A WARRANTY.
All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form. It is not meant to be a substitute for the advice provided by your own physician or other medical professionals or any information contained on or in any product packaging or labels. YOU SHOULD NOT USE THE INFORMATION CONTAINED ON THE SITE FOR DIAGNOSING A HEALTH PROBLEM OR PRESCRIBING A MEDICATION. YOU SHOULD CAREFULLY READ ALL INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCTS ON OR IN THE PRODUCT PACKAGING AND LABELS BEFORE USING ANY PRODUCT PURCHASED ON THE SITE. YOU SHOULD ALWAYS CONSULT YOUR OWN PHYSICIAN AND MEDICAL ADVISORS. INFORMATION AND STATEMENTS REGARDING DIETARY SUPPLEMENTS HAVE NOT BEEN EVALUATED THE US FOOD AND DRUG ADMINISTRATION AND ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.
Further, we explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Site from third parties not associated with us. We encourage discretion when browsing the Internet using our or anyone else’s service. Because some sites employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive, we cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.
Ayur-Sudha provides the information, materials and products listed on this website “AS IS” and without any representations or warranties of any kind. All warranties whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of property rights, and quality of any products described on site are hereby disclaimed to the fullest extent permitted by law.
Although we intend to take all reasonable steps to prevent the introduction of viruses and other harmful material, we do not warrant that this website will be uninterrupted, error-free, that defects will be corrected, or that the website or the server that makes the website available are free of viruses or other potentially harmful components. You assume full responsibility and risk of loss, including loss of data such as personal information and credit card information, resulting from your use of this website. Ayur-Sudha does not make any warranties or representations regarding the use of the materials on this website in terms of correctness, accuracy, adequacy, usefulness, timeliness and reliability or otherwise.
Your Warranties : You represent and warrant that: (i) you are at least eighteen (18) years of age and you have the legal right and capacity to enter into these Terms in your jurisdiction and to comply with these Terms or, if you are a minor, your parent or legal guardian has read and agreed to these Terms on your behalf; (ii) all information you provide to Ayur-Sudha is accurate and complete; (iii) you hold and will continue to hold all rights necessary to enter into and perform your obligations under these Terms. You also agree that you will be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of the Site and you will be responsible for all charges related thereto.
10. Limitation of Liability
Under no circumstances shall we or any other party involved in creating, producing, or distributing the Site be liable for any direct, indirect, incidental, special or consequential damages or loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) any delay, failure, interruption or corruption of this Site or any data or information transmitted in connection with the use of this Site. (ii) personal injury or death caused by your use or misuse of this Site, (iii) the cost of procurement of substitute goods and services resulting from your use of any goods, data, information or services purchased or obtained or messages received or transactions entered into, through or from this Site (iv) unauthorized access to or alteration of your transmissions or data, (v) statements or conduct of any third party on this Site, or (vi) any other matter relating to this Site. You hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through this Site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, liability is limited to the fullest extent permitted by law.
You agree to indemnify and hold us, and our manufacturers, affiliates, officers, directors, agents, or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the “Terms and Conditions of Use”, or your violation of any rights of another. You agree to indemnify, defend, and hold harmless Ayur-Sudha , its affiliates, and their respective owners, officers, directors, employees, agents, licensors, suppliers (collectively the “Service Providers”) and third party partners from and against all claims, losses, damages and costs (including attorney’s fees) or other expenses resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account. If we make a claim for indemnification, you agree to seek and receive written permission from us before agreeing to settle any claim or action. Please note this provision shall survive the termination of this Agreement and remain in full force and effect.
12. Our Rights
We may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, Sponsors, Providers, Licensors, or Merchants. We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the Site. We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.
13. Jurisdiction and Enforceability
Use of this Site is governed by and construed in accordance with the laws of the Province of Ontario, Canada. without giving effect to any principles of conflicts of laws. Any dispute concerning this Site is subject to the venue of a court of competent jurisdiction in Ontario, Canada. Should any provision of these “Terms and Conditions of Use” be held invalid, unlawful, or unenforceable, then the invalid, unlawful, or unenforceable provision will be severed from the remaining provisions, and such invalid, unlawful, or unenforceable provision will not affect the validity or enforceability of the remaining provisions. The terms and conditions and your use of this website shall be governed in all respects by the laws of Canada and the Province of Ontario, Canada without regard to its conflicts of law principles, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods. You agree that jurisdiction over, and venue in, any legal action or proceeding directly or indirectly arising out of or relating to this website (including but not limited to the purchase of Ayur-Sudha products) shall be brought solely in the Federal or Provincial courts of competent jurisdiction sitting in Ontario, Canada and; you expressly submit to the jurisdiction of said courts and consent to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with Ayur-Sudha is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Ayur-Sudha to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.
Any cause of action or claim you may have with respect to the website (including but not limited to the purchase of Ayur-Sudha products) must be commenced within one (1) year after the claim or cause of action arises. Ayur-Sudha ‘s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Ayur-Sudha may assign its rights and duties under this Agreement to any party at any time without notice to you.
14. Copyright Complaints
We respect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied and is accessible on the Site in a way that constitutes copyright infringement, you may notify us by providing our copyright agent the following information:
- an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
- a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
- identification of the URL or other specific location on the Site where the material that you claim is infringing is located;
- your address, telephone number, and email address;
- a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Notice of claims of copyright infringement on the Site can be sent to:
2250 Bovaird Dr. East, Suite 615, Brampton, ON, L6R0W3, Canada
15. Acceptance of Agreement:
The terms and conditions featured in this Terms and Conditions of use Agreement (Agreement) related to our site (the site) are agreed by you. This Agreement represents the complete and only agreement between you and us, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings related to the Site, free product samples, the content, or freebie offers or services provided by or listed on the Site, and the subject matter of this Agreement. We can amend the Agreement any time and at any frequency without informing or specific notice to you. The latest Agreement will be posted on the site that can be reviewed by you prior to using the site. This Agreement may be amended by us at any time and at any frequency without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.
(a) . Deleting and Modification. We reserve the right in our sole discretion, to edit or delete any documents, information or other content appearing on the Site, including this Agreement without any notice requirement or obligation to you.
(b) . Identification. You agree to indemnify, defend and hold us, our officers, our share holders, our partners, attorneys and employees harmless from any and all liability, loss, damages, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Site.
(c) . Submissions. All ideas, notes, suggestions, concepts and other information send by you to us (collectively, “Submissions”) shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.
(d) . General. You agree that all actions or proceedings arising directly or indirectly out of this agreement, or your use of the site or any sample products, freebie offers or services obtained by you through such use, shall be litigated in the courts of Greater Toronto Area, Ontario, Canada. You are expressly submitting and consenting in advance to such jurisdiction in any action or proceeding in any of such courts, and are waiving any claim that Greater Toronto Area, Ontario, Canada is an inconvenient forum or an improper forum based on lack of venue. This site is controlled by Ayur-Sudha , in the state of Ontario, Canada. As such, the laws of Ontario, Canada will govern the terms and conditions contained in this Agreement and elsewhere throughout the Site, without giving effect to any principles of conflicts of laws.